Customer Service Representative
Position Overview
We are looking to hire a Dispatcher that is responsible for overseeing all inbound call-taking.
We want the best of the best to join our team at Rogue Valley Heating, Cooling, & Electrical! Aside from compensating our employees generously for their hard work, we also have many additional benefits and perks for you to take advantage of.
Job Type: Full-time
Pay: $15.00 – $25.00 per hour
Duties & Responsibilities
- You must have 2+ years of relevant demand service experience in the communications industry.
- Proficiency in navigating computer programs.
- Proficiency in multi-tasking during high call volumes.
- Provide honest, high-quality customer experiences to earn customer referrals and promote future growth.
- Oversee your scheduling, looking for optimal opportunities and ways to help the techs’ efficiency in the field.
- Review all Service invoices/time sheets daily to ensure quality of service and that all procedures are followed.
- Regular check-ins with the Office Manager/Service Manager regarding productivity, rising issues, and invoicing.
Requirements
- Must be able to work Monday – Friday.
- Must be able to work OT during the week in peak seasons.
- Be able to learn by observation and hands-on experience.
- Follow routine verbal and written instructions.
- Have effective communication skills with coworkers, management, and customers.
- Be open to learning new things and applying them quickly.
We set you up for success!!! We don’t want this to be just another job for you, we want you to make your career with us.
Apply today and let’s talk about how we can make this a WIN WIN WIN for you, our customers, and our company as a whole. If you win, our customers win, so our company wins. We want to make sure you are taken care of, happy, and fulfilled by your career. Life gets easier when you join our team!
We make good on our promises of…
The Most Potential!
- We grow every year, which means we’re looking for future crew leaders and managers!
- Let us work with you to put you on a career path.
Continual Training & Education!
- Online virtual training
- Onsite training
The Best Money!
- Up to $25 an hour depending on experience.
- A 90-day review on 90 days and another review 9 months later.
- WEEKENDS OFF.
- Full hourly rate.
- Bonus programs
The Best Health Benefits!
- Company paid health.
- Company paid dental.
- Company paid vision.
- Company paid life insurance policy.
- 401K with company match.
- Vacation Paid Time Off
The Most Opportunity!
- We’re busy year-round!
- No sitting at home and worrying.
- Training offered to excel at other positions!
Apply Online
If you are ready to pursue a career, please fill out this brief application. If we feel that you would be a good fit for the team, we will contact you.
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