Ben and Taylor came out today for a pre-season check on our 13 year-old ducted, dual-fuel heat pump system. We have been experiencing issues w/an odd smell coming down from attic area (furnace located there), as well as lack-luster performance of the heat pump itself w/it making more noise than usual, and shutting down prematurely.The capacitor on the heat pump was found to be acceptable, but not as efficient as it should be, so we opted to replace. Not only was the capacitor replaced, but "lots of spider webs" were cleaned out of the panel, as well as the leaves and needles that had gathered on the platform.A propane leak was discovered, and additional service and repair was performed on the furnace. The furnace was leveled, and the hard to access capacitor was examined probably for the first time in 23 years! (Another company came out last year and did not inspect). The capacitor was the original (2001) but it was damaged and under performing so we opted to replace this one as well.Outstanding professionalism and service from both Ben and Taylor. Not only did they conduct themselves in a proffessional manner, they represented Rogue Valley Heating, Cooling and Electricical at the same level. If this was not true, I would not be able to describe in this review, what services were conducted, the fact that my nose does not lie (propane leaks smell like rotten eggs), confirmation of the year/make of the dual-fuel heat pump and that it is a R-410 which is better than a R-22 because it is better at absorbing and releasing heat. This means the refrigerant is used more efficiently which in turn does a better job of heating and cooling the house. See what I mean?Definitely recommend this company, and highly appreciate Ben and Taylor for their attention to detail and their respectful nature! They called before showing, kept us informed, and left the area they serviced in better shape than what they found.Sheri & Charles Mommerency
