Had an old 10 yr mini-split system that died. Ben came out, looked at old system and our house and gave a suggested plan of action. Not only did his plan improve our current setup (going from 1 head to 3 heads). Installation was able to start a couple of days later. Installers came and did their thing. Had a couple of issues with the install. Ben and Rogue Valley Heating bent over backwards to make us 100% happy with everything. Very surprising to find a company that actually does what they say when it comes to customer satisfaction. Just wish I could give them more than 5 stars.