I contacted Rogue Valley Heating, Cooling & Electrical because my ductless unit was making a loud, helicopter-like rattling sound. From the start, communication was clear, arrival timing was well handled, and they were flexible when I needed a little extra time.
Rusty and Pedro were excellent. They quickly diagnosed the issue and clearly explained what was going on. My system is older and somewhat unique, and Rusty’s depth of knowledge with older ductless systems really stood out—he’ll definitely be my preferred technician going forward. Pedro was attentive, professional, and learning from a great example; it’s clear he’s on track to be an excellent technician as well.
They worked cleanly, were respectful of my home, friendly and enjoyable to interact with, and best of all—the issue was fully resolved. Highly recommend. Above & beyond service & kindness.