Reviews

Professional and not pushy on advice. Great service too.

*** update: Their sales division seems less wonderful than their tech side. High pressure, high prices. But I’m keeping this at five stars because they do a great job with maintenance. The techs that come to my house are very professional and thorough. They explain things well and they’re patient if I have questions. Very nice employees. They discuss my options so I know how I can save money and what the risks are. They take pictures of everything so I can see what the issues are inside the system. The office is run well, organized and responsive. It’s easy to get an appointment and they always get here on time. I have a plan where they come out every six months. It’s only $200 every year or two, I think it’s worth it. I highly recommend these guys!

Ben was very professional. Was knowledgeable and efficient with cleaning and maintenance on our ac.

Our AC happened to go out in the middle of the night and we didn't notice until it started getting warmer gradually throughout the day. Our normal place wanted to wait days, but we called Rogue Valley Heating and they were here the SAME DAY. Mario was Our technician and had the problem diagnosed and repaired in less than 30 minutes. Super friendly, professional, and fast. Highly recommend you call them if you have any issues. 5 out 5 stars!!!

We had the unfortunate situation of our HVAC go out over the weekend of 4th of July. Rogue Valley Heating and Air answered our call on a holiday weekend, and were able to get a technician to come out to our house by the following Monday. Jordan Vasquez was our technician, he was kind, professional, and got our unit up and running in less than an hour (it was over 85 degrees in our house). We are so grateful to be cooling down as we speak. We’ll definitely call them again if needed!

One of our vacation rentals AC unit went out late at night on 4th of July holiday weekend. I called Rogue Valley Heating & Air at 7:30am on a Sunday and was greeted by not only a REAL person but a delightful and thoughtful woman by the name of Becky. She was kind, compassionate and had there technician, Scott, at our property within the hour. The unit required a new capacitor of which, Scott installed in a flash. He was fantastic, knowledgeable and probably one of the funniest men I've met in a long time. He took what started out as a stressful event and turned it into a delightful morning. Their services were very fairly priced to boot. What a terrific experience! Thank you Rogue Valley Heating & Air. Well done!

Our service technician was very courteous and professional. We were so impressed we signed up for their annual inspection service.

Matthew was very professional and explained options well. I appreciated his input.

Ryan serviced our elderly mother’s AC unit very quickly on a hot 4th of July afternoon. He arrived 15 min after we called for service. Diagnosed problem very quickly and unit was cooling again within the hour. He took his time to thoroughly explain the details to her. Answered all our questions and was honest about the root cause. Thank you

Scott was friendly and completed the job quickly explaining what he was doing.

Great technician, very friendly and nice guy

Scott was absolutely amazing ! He had the best sense of humor but was still very professional. With in mins he knew exactly what was wrong with are a/c unit. He went over all the options with us. And had are unit up and running within the hour. We were soo nervous that we couldn’t get anyone to come fix are a/c unit due to the holiday weekend but from the time my husband called the company and Scott fixing it only took about 2 hours over all. We are truly blessed that Scott came and saved the day.

JD is an exemplary service representative of the Rogue, with excellent work and outstanding customer service. We would highly recommend this company and JD for fast, reliable service at a great price.

SCOTT IS AMAAAAZING!!! More than 5 Stars! He was very efficient, personable, and not a high pressure type of sales person! He took the time and patience to go over everything he found, and also gave us an estimate on a few things he felt we needed and things that would make our AC run more efficiently. We purchased some future repairs and was Very Happy to know that he’s going to be the one to come back and do the work! Thank You Scott!

Thank you Vincent for being through and professional in finding the root problem with the outlets.

Rogue Valley heating cooling and electrical was a pleasure to deal with on all levels. James was informative and helpful in making our decision and Dylan, Ty., Randy and Chris did the job in one day and answered all of our questions. We highly recommend them for all your heating and air needs!

Ryan was good at connecting with us prior to the appointment and efficiently carried out the inspection. He did a good job of explaining what he was doing.

Such a down to earth company! Great guy too

I HIGHLY recommend this company! Vincent was flawless. He explained what he was doing, what he was looking for, how the amps for the breaker works and replaced our breaker so fast! He was able to diagnose and fix the issue in under an hour. He was professional and extremely nice. Will definitely be coming back to this company for any future problems!

Nothing but great service with friendly courteous people. Just signed up for their annual service program

Rusty was great and answered all my questions. Called backup who came readily to assist with a specific issue. All were helpful and efficient. Everyone were professional on time and very thorough.

Jonathan called ahead to let me know he was 10 minutes out. Arrived, asked about anything I noticed that might be a problem, I mentioned the evaporator staying on longer than it used to. Jonathan went through the system, checked the blower, and thermostat, checked parameters of the unit and talk to me about my older system. Also suggested a couple things that could help with overall costs of running my HVAC. Jonathan was straight forward, friendly, super confident in his abilities, and very honest. Job was done timely and professionally.

Great service, and took the time to explain things to me.

Justin was prompt, informative as well as very professional. I could not expect anything more. thank you Rogue Valley heating and air

Was great job.. to know everything is in good working condition..