Reviews

Very happy with the service provided by Rogue Valley Heating. Shane the technician was thoughtful and considerate, very pleasant. Very through

I’d like to nominate Joey Wilson at Rogue Valley Heating, Cooling & Electrical as the best service provider that I have ever encountered. He was professional and helpful, explaining what he was doing and why. In the end, Joey outlined the maintenance and repairs that may be needed in the future, and noted these. In the end, I was completely satisfied with his work, explanations and cordial demeanour. ⭐️⭐️ ⭐️⭐️ ⭐️

Taylor was Awesome. Very knowledgeable and friendly!

Joey was fantastic. Our heater stopped working and RVHC&E had Joey here in about an hour. It turns out our furnace was DOE. Joey had excellent pictures of the problems, and explained everything thoughtfully and thoroughly. He called in a coworker for a second opinion before pronouncing our system dead. This company hires only the best. We will have a new furnace fully installed tomorrow. I have used Rogue Valley in the past, and will always use them in the future. If you need service in Grants Pass, call them and ask for Joey. You won't be disappointed.

We had a great experience. He was on time. Our unit works like new. I highly recommend this company. Employee was so friendly and explained everything.

Taylor explained every aspect of mantaince he did and asked if any problems, In my case wasn’t enough heat it coming out. Taylor fixed it,due to heat pump being old what part needs keep eye on. Would like to keep Taylor as my regular maintenance guy

Thank you for your professional and kind service. The price was right

On time! Trust worthy work. Jordan was so good to me and very involved with my issues and questions. Brian was with him and they were thorough and kind. I highly recommend RVHC &E. Awesome service and went over my entire system completely.!!

Joey was excellent. Extremely knowledgeable and very professional. And a nice guy to boot.

David was wonderful. He not only answered all my questions he gave me the information
I needed to quench my Curiosity.

I just finished a session with Taylor. He was truly an example of what one hopes to get when you have a problem with something like your heat. At this time of year. He did a professional job and kept me informed of what he was doing at all times. In other words he was wonderful. I had a part go out that left a lot of options on what to do and he explained each one. I am beginning to think that this is really a company to stick with. No, they have not paid me to say these things.

We had Joey come take a look at a pilot light that wouldn’t stay lit and got SO MUCH MORE! He did an incredibly thorough job of checking our systems, walking us through our options and was so incredibly patient and knowledgeable with first time home owners. We’ve used Rogue Valley HC&E a few times before at our rental and will be using them and Joey for all our future needs in our new house. We feel like we are in such good hands!

Ben did great job. All units cleaned. Happy with service

Technician Justin did a fantadtic job diagnosing my older system and explaining what all was going on. I appreciate his expertise and professional manor. And the businesses annual membership.

Shane Thomas did an excellent job with the annual inspection and maintenance of my heat pump. He went above and beyond in cleaning up a very old machine to make it look shiny again. Shane was professional, courteous and did a great job of explaining what he found. I now have a clear understanding to make an informed decision about whether to repair my unit or replace it. I've always had great experiences with Rogue Valley Heating, Cooling, and Electrical and would highly recommend them.

My first experience with RV Heating-Cooling was during the summer when my other service provider was unable to come out. They did such a good job repairing my AC, I signed up for their yearly club, which covered the cost of my A/C system maintenance, done today. There was nothing wrong with the system, but the heat pump is 13 years old and some parts have been replaced by another provider. Shane, the tech who called and came out on time as expected, did a thorough cleaning of the inside and outside of the unit, tested internal parts, and took photos as he worked, documenting what he was seeing and doing. He explained what he saw and that despite having an older system, it was in good shape and no further action was needed at this time. He had mentioned the possible additon of a surge protector, quoting a reasonable price, but before he left mentioned that he had looked at things again and due to the setup we already have it would be unnecessary to add it. Brian - who was shadowing Shane today - spotted a bunch of nails left by a roofing company we had re-roof our house - inside the fan area of the unit. They removed those too. Both techs were friendly, and their honesty and professionalism, was much appreciated. I wouldn't hesitate to recommend this company to others based upon customer service on the phone (good communication) and in the field. In the future, I wouldn't hesitate to call them to fix or replace my heat pump and I expect I'll be calling them to help me with some electrical work too. Thank you RV Heating, Cooling & Electrical!

Update 11/13/25
I had an issue with my thermostat and Joey had come out at the end of the day and was prompt, courteous, and very friendly! I really appreciate the experience and his helpful manner.

11/13/25
Justin is very professional and friendly. He explained everything very well to where I can understand perfectly. I would love it if he would be the one to always come out and take care of my maintenance and other needs.

Mario from rouge river ,Exallnt job good personality.

Excellent service! Would highly recommend.

Thanks David Medina Jr. Serviced our air conditioner unit and central heating quickly was very polite and definitely recommend thanks again.

Shane was excellent, very friendly but more importantly, explained everything he was going to inspect & did. I appreciated the photos. I hope he will be my next years inspector. He in my opinion is a valuable employee.

The technician was thorough and professional. Answered all questions. Very respectful

My heater went out on Halloween. I called right away in the morning and got an appointment for the same day. Jayce came out and had the issue fixed very quickly. I was impressed by his kindness, knowledge and helpfulness. Not only did he fix the issue, but he gave our heater a quick run through and made sure there would not be any other issues. I will definitely use Rogue Valley Heating again.

Update 11/10/25 - Ben was very professional. He did a great job.

Very courteous and informative. Thank you.

Mario was great. Besides doing the maintenance on my equipment he also answered all my questions. Checked out my concerns. Showed me how to set my thermostat and explained how the system worked. Very pleasant and courteous to deal with. I really appreciate him putting on shoe coverings to keep my floor clean.

David Medina was on time, efficient and personable . He went out of his way to take care of what we needed. His expertise and positive attitude are so appreciated. We highly recommend David!

Ben did an awesome job. He was informative and friendly. And our dog liked him. 😁

Rusty Baxter is a very professional technician. His knowledge, skills and deminore complimented the outcome of this work order; quiet, efficient and smooth. He's an asset to his company.

Joey did a great job, he was very professional and polite. Nice job

Very good

He did a great job and explained how the original installation was not done right. We received a unit that was 3 years old. He apologized that the maintenance contract that we paid for was never done which was one of the main reasons unit failed.

Justin did a great job, explaining what he was doing and what things he had found in the system.

I had David out today and did an awesome job servicing my fireplace! Happy with the service and signed up for yearly maintenance and purchased carbon monoxide detector!

Very amiable, skillful, and helpful AC cleaning and furnace service. Mario showed me step by step his process and explained what everything meant. Love learning and getting my AC cleaned up to keep working for a while 🙂 He even braved a wasp nest and super hot attic!

I was happy with Rusty Baxter and his excellant knowledge and skills with my ductless system. He was very personable and respectful of my home! He went above and beyond and was very detailed in his work.

Mario was thorough and very helpful in getting my heat back in the house.!!!!

Joey and his partner came out to diagnose my HVAC system. I was told they would call when they are on their way and they absolutely did call me and showed up on time! While they were at my house they were efficient and professional. They were able to communicate what my system is doing and how to correct the issue. I would highly recommend their services to anyone looking!!

Ben and Brian were great to work with. They were polite and professional, and they got my heat back on and explained everything very clearly.

They do a great job and very professional

Taylor did a great job! He was very personable, competent, thorough, and a pleasure to have work on our system.

David was great

Shane and Justin were efficient and professional.

Update 11/5/25 - Ben and Brian were great. Thanks for another awesome job. See you next season.

Both Ryan and Taylor were great. Thanks for doing an excellent job.