I don't want to use this venue to bash a company that sold me a system and then refused to make things right when it failed, but this event is what brought me to Rogue Valley H&A. This occurred a little while back and it was a duct problem that had me call RVH&A once I was told by the other company they do not do duct work. I was fortunate to have made the call I did. RVH&A responded the next day and I could not have been happier. Following their fix, I signed up for their maintenance program. This brings me to yesterday when Jacob came out for my check up. It didn't take long for Jacob to ask deeper questions about the unit and report his findings. When we purchased the unit from the other company, we bought a unit larger than what was needed. Jacob let us know the problem with this was it was installed with all the support of the original smaller unit. Our furnace needed 1400 CFM of air to properly operate and was installed with just the original 800 CFM air return. Another way of saying this, we bought a big block V8 engine and were still running the 4 cylinder carburetor on it. It needed to breath. Enter Craig, an estimator. Jacob filled in Craig on what was going on with his findings. Craig then crawled up into the attic and devised the plan. All of this was fully and carefully explained to me and my wife. We agreed. Then today came. We were visited by Austin and Silas who immediately got to work. I'm going to shorten up ALL these two did today by simply saying it was an 9 hour day for them. And they were as wonderful as everyone else we've dealt with with RVH&A. And we now have the system we bought a few years ago acting like the big block V8 we bought from someone else. RVH&A treated us as though we had bought from them. I know we're not Rogue Valley H&A's only customer, but they sure treat us as if we're their favorite.
